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South African Service Level Agreement Template

Posted byadminon17 12 2020. 0 Comments

This agreement is a service level agreement (“SLA” or “agreement”) between the company name and the customer for the provision of the IT services necessary to support and maintain the product or service. Effective in-scope service support is the result of maintaining consistent service levels. The following sections contain relevant information on service availability, monitoring of services available in the validity area and associated components. This Service Level Agreement (SLA) model can be used on UpCounsel. Download this free service level agreement below and have it tailored to your individual business needs today. The provider has all the measurement and monitoring instruments and procedures necessary to measure, monitor and report the performance of the provider`s service delivery using current service levels, which is sufficient to verify compliance with service levels. This agreement remains in force until it is replaced by a revised agreement that is mutually approved by stakeholders. 2) Provide the client with a clear, concise and measurable description of service delivery. The supplier must immediately inform the customer in writing whether the supplier`s level of performance is appropriate or does not meet an element of the supplier`s service delivery during the duration of the contract. The provider recognizes and accepts that each service credit is a price adjustment that reflects the value of a lost service caused by non-compliance with a level of service. Both parties agree that service credits are a reasonable method of price adjustment to reflect poor performance.

Assumptions about services and/or components of the service and/or components sector are: 3) The perception of expected service delivery is consistent with the actual support and provision of services. Each enhanced language [GREEN] is intended for the user. Any language highlighted [YELLOW] is considered optional or conditional by the legal community. Talk to a lawyer before using this document. This document is not a substitute for legal advice or services. For more information, please see our terms of use. This form was written only for general information purposes. This is not legal advice, advertising, solicitation or tax advice. The transmission of this form and the information it contains is not intended to create a legal and client relationship, and their receipt does not constitute a legal and client relationship.

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